Optimizing Managing of Engagements

• Our client was experiencing losses from project overruns and billing issues due to lack of organization around their engagement management
• Aptitive standardized the client’s service delivery practices and incorporated change management to help employees in adopting enterprise-wide project practices
• The client increased project gross margins by 5% year over year and improved employee satisfaction indirectly

Our client was experiencing losses as a result of project overruns and billing issues due to a lack of organization around their engagement management. The diverse business operations and large geographic spread of the firm led to inconsistent project processes. Our client needed a way to effectively and consistently structure their projects.

Aptitive conducted analysis of the current state of operations and developed a long-term plan for addressing the immediate issues. Our team:

• Addressed the inconsistencies in how the work is bid by helping our client standardize their service delivery practices
• Incorporated change management initiatives to help communicate, train, and coach employees in adopting enterprise-wide project practices

Aptitive led the project and delivered significant direct cost savings and indirect employee satisfaction improvements. Some of the benefits included:

• Increased project gross margins by 5% year over year
• Improved staffing, which led to less employee stress and turnover
• Custom views for individual business users with data relevant to their role
• Drastically improved reliability of projected financial performance across all company engagements